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Top China Tour, Specialist for China Travel, Tour Operator & Travel Agency
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How can I get help during my trip?

Q: How can I get help during my trip?

A: We can honestly state that the vast majority of tours are trouble-free. If you do encounter any problems, they can be easily and quickly resolved on the spot by following this procedure: 
1. Local Guide
    If you have a local guide, speak to him/her about the problem. Our local guides are empowered to deal with most situations and we would far prefer you to sort out any problems with them on the spot than allow a problem to fester and potentially spoil your holiday.
2. TCT office
    If the guide is unable to resolve your problem for any reason,   or if the guide is the source of your concern, please contact our office directly. You can phone, email, or fax us, and we will do all we can to help you. If you send a fax please make sure your contact details are in capital letters because interference on the telephone line can sometimes result in the fax being unclear when it is received. To recap:
    Name of our company: Top China Tour (Formerly CCITC)
    Name of contact: Mr Nathan Zhang
    Office telephone: 0086 010 6580 1581
    Office Fax: 0086 010 6580 1625
    Email: znn@topchinatour.com
    Emergency telephone: 0086 139 1081 6294 (Nathan)

 

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