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Top China Tour, Specialist for China Travel, Tour Operator & Travel Agency
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Terms and Conditions

Terms and Conditions

The Terms and Conditions below govern the relationship between you, the passenger, and us, the tour operator Top China Tour. By booking a trip, you agree to be bound by these Terms and Conditions. Please ensure that you read and understand them.

 

- Reservation
- Payment
- Cancellation Refunds
- Alteration of Itinerary
- Travel Documents
- Luggage Allowance
- Medical Issues
- Insurance
- Responsibility
- Complaints and Claims
- Contact Us

 

Reservation
1) Within 24 hours of receipt of your booking request, one of Top China Tour’s experienced travel consultants will begin to draw up a suitable travel plan in accordance with your particular requirements and interests.

2) On receipt of a non-refundable deposit of $50 - $150 per person (according to specific tour plan), we will immediately confirm your reservation and process your booking.

3) It is highly recommended that your reservation be made 30 days prior to the actual travel date.  Full payment is required if booking 15 days or less prior to your actual arrival date in China.

4) When your booking is confirmed, we will send you a confirmation letter informing you of the flights, hotels, and tours in detail. If any conditions should change following this confirmation, Top China Tour reserves the right to make changes and provide you with similar alternative services.

 

Payment
We accept the following payment methods,
1) Wire transfer (bank transfer);
2) Credit card.
Precise payment details will be sent to you via email by your travel consultant.

 

Cancellation Refunds
If you have to cancel your trip, please advise us of your cancellation in writing.  Cancellation refunds will be calculated from the date of receipt of your written cancellation.

All payments for travel services not provided to the passenger shall be refunded in accordance with Top China Tour’s cancellation policy as detailed in our Terms and Conditions. In this event, we will refund any payment made to Top China Tour, less any cancellation fee that is applicable, within 14days of receipt of your written cancellation request.

The cancellation fee will be calculated as follows:
More than 30 days before departure: $150 per person
30 to 15 days before departure: 50% of the full payment per person
14 to 7 days before departure: 80% of the full payment per person
6 to 0 days before departure: 100% of the full payment per person

Traveler substitutions (name changes) are deemed reservation cancellations and are subject to the above cancellation fees.

After the trip has commenced, we are unable to refund any amount for unused services due to an early departure, late arrival, or missed days on tours.

 

Itinerary Changes
Before your booking is confirmed we are happy to process itinerary changes free of charge, because providing the best possible tour for you is our ultimate goal.

Changes made after you have received the booking confirmation letter will incur a fee of $25 per request, and changes to the departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.

Top China Tour reserves the right to modify your itinerary due to airline schedule changes, surface transportation changes, or other events beyond its control. In this event, any of the increase or reduction in tour costs will be calculated and charged/ refunded accordingly. If the change is requested by the passenger, then he/she will be required to pay any additional cost in advance.

 

Travel Documents
A valid passport and appropriate visa or permit are required for you to travel on our programs. All such documentation is your sole responsibility, though your travel consultant may assist you in applying for the necessary travel documentation if requested to do so. Top China Tour bears no responsibility or liability whatsoever for your failure to obtain appropriate documentation.

 

Luggage Allowance
According to the regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg (44pounds) in economy class, 30kg (66pounds) in business class, and 40kg (88pounds) in first class, plus limited carry-on luggage. Excess baggage charges are your sole responsibility. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

 

Medical Issues
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features, and certain trips, are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. Top China Tour reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.

 

We cannot accommodate women past their sixth month of pregnancy.

 

You should understand the risks of international travel and familiarize yourselves with health requirements applicable to the areas you intend to visit. You are solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries you are going to visit or transit.

Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is because high altitude can have a serious effect on certain people.

 

Insurance
It is imperative that you purchase fully comprehensive travel insurance from your country of origin.

 

Responsibility
The responsibility of Top China Tour and its affiliated companies is strictly limited. Top China Tour shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by Top China Tour. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Top China Tour nor any representative of Top China Tour shall be liable.

Without limitation, Top China Tour is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of Top China Tour. Nor is Top China Tour responsible for valuable items lost or stolen due to your own negligence.

Top China Tour is not responsible for your failure to comply with customs regulations.

Top China Tour reserves the right to substitute hotels of similar quality at any time or to make similar itinerary, flight or cruise changes or even to cancel the tour prior to departure. If Top China Tour cancels any tour prior to commencement, Top China Tour will make a full refund of monies received. If you purchase an airline ticket independently please ensure that your agent explains the conditions under which the ticket is issued as Top China Tour is not responsible for such airline ticket cancellation fees.

Top China Tour reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.

Please understand that not all museums and attractions are open every day of the year. Top China Tour reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained as much as possible and there will be no refunds for any unused or unavailable excursions.

Many of Top China Tour’s tour packages include activities that require you to be diligent and pay due care and attention. Such activities include embarkation and disembarkation of boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Top China Tour, its employees and agents cannot be held responsible for any action or event that occurs after its employees and agents have exercised their duty and taken the necessary care.

 

Complaints and Claims
Should you ever you feel unsatisfied with any service Top China Tour has provided, please inform your local tour guide or your travel consultant immediately to avoid similar problems happening again either before or during your trip.

If you want to register a complaint or a claim for compensation, you must inform us by email, letter, or facsimile within 15 days of completion of your tour. Please attach relevant receipts and substantiating evidence to the letter of claim. Top China Tour will not be liable for any claims made later than 15 days after completion of your tour.

 

Contact Us
Whenever you need any help or want to contact us for any reason, please do not hesitate to contact: Top China Tour customer service center at customers@topchinatour.com , or phone us at 0086 10 6580 3635, facsimile at 0086 10 6580 1625.

 

Top China Tour reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

 

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Terms and Conditions

 

The Terms and Conditions below govern the relationship between you, the passen...
 
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